Disasters are caused when it is least expected. Especially a damage caused by water is a very frustrating and disgusting process, whether it is from a burst pipe, heavy rain, sewage or toilet backflow or silly mistakes.

We understand the frustration and stress of dealing with carpet water damage, whether it is in your home or in your business. We will do our best to help your family and colleague to be back to normal life in a short time period. We will also do our best to minimize the noise level to guarantee a minimum interruption to your business so you operation will be back on normal flow as soon as possible.

We have certified force of technicians who will provide a high quality service and is willing to serve you with any sort of disaster. This includes repairing and reconstructing process as well as mould removing, sewage cleanup, removing odor, and even a small overflow. We also provide you with lay out service for those areas that need replacement of carpets, tiles and any other sort of flooring. We will do our best to help you in the emergency situation of dealing with water damage and flood.

With immediate response to water disasters can save time and money. The longer the time passes without treatment, greater the damage it will become. The restoration processes are designed to remove moisture, prevent mould’s growth and also elimination of moulds if necessary.

Generally mould can start growing within 24 hours, therefore it is important for you to contact CarpetNZ in our free 0800 number immediately to minimize the damage and cost. Our technician will treat the condition as soon as possible.

While you are waiting for our rescue team to arrive, here are some things you can do:

1. Guard electrocution. Make sure electricity supply is turned off around the flooded area.
2. Remove books, magazines and other paper materials from the wet floor to reduce the risk of stain.
3. Do not use vacuum to clean up water, this process may cause electrical shock.
4. Gather non-electrical items from wet floors, etc toys

 
When our rescue team arrives, we decide and plan our rescue job. This process is dependent on the condition of water and carpet. If the water is clean, there is no potential health risk. If the water is grey and not clear, it may pose some risk of health issue. However, if the color of the water is black, it means the water has been contaminated and it can contain pathogens. This type of waters is from sewage or toilet.

We will decide on the best suitable plan and process according to your condition and do our best to deal with the condition as quickly as we can.